Q: What is 2-1-1?
A: 2-1-1 connects community members to information about critical health and human services available in their community through an easy to remember telephone number and through an online resource database. 2-1-1 also provides incident specific information during times of disaster, including road closures and shelters. 2-1-1 services (both phone and online searches) are available 24 hours a day, 7 days a week.
Q: How does 2-1-1 work?
A: 2-1-1 has been designated by the Federal Communication Commission for community information and referral services, just as 9-1-1 is set aside for emergency services. 2-1-1 is a comprehensive information and referral (I&R) service that helps you find resources that may be able to assist you with health and human services. 2-1-1 utilizes both bilingual Call Specialists and a phone based translation service to offer 2-1-1 information and referral in over 150 languages.
Q: How can I access 2-1-1?
A: 2-1-1 Connects Alabama is available by dialing 2-1-1 in the State of Alabama or by dialing our toll-free number at 888-421-1266. You can search the 2-1-1 resource database online at www.211connectsalabama.org (or clicking “Home” on this page).
Q: What if I need to find services in another area?
A: When you dial 2-1-1, let the Call Specialist know the area you need services for and we will gladly give you the toll-free number to the 2-1-1 service for that area. You can also find the toll free number for 2-1-1 services across the country at http://www.211.org.
Q: Can 2-1-1 give me money, or pay my bills, or find me employment?
A: No. 2-1-1 does not provide any direct services. 2-1-1 provides information, and connects the caller to appropriate resources by referral.
Q: Do I have to pay to use 2-1-1?
A: No. 2-1-1 is free and confidential to all users. Additionally, all 2-1-1 staff are professional, trained, and follow national standards of excellence.
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